Privacy policy

Who are we

Our site address is: https://constructionheroes.org

The site is maintained by:

Construction Heroes International

Business ID: 2526138-9 

Muottipojankuja 3, 02780 Espoo, Finland.

What information are we collecting and storing

We collect information about you at the store checkout, newsletter subscription form, contact forms, and forum account form.

When you visit this site, we follow:

  • Products you have viewed: We use this, for example, when displaying products you have recently viewed.
  • Location, IP address, and browser type: These are used to estimate for example the amount of taxes and shipping costs.
  • Delivery address: We ask this so that we can – for example – estimate the delivery costs before you place an order and finally send the order.
  • The progress of your order/subscription so that we can provide you with subscription confirmations and other messages related to your order and membership.
  • We also use cookies to store the contents of the Shopping Cart when you browse the site.

When you purchase from us, we ask for information such as name, billing address, shipping address, email address, phone number, credit card or payment information, and optional user account information such as username and password. We use this information for purposes such as:

  • Send you information about your account and order
  • Respond to your requests, including refunds, feedback, and complaints
  • Process payments and prevent fraudulent activity
  • Create an account for our store and forums
  • Comply with all legal obligations, such as paying taxes
  • Improve the collection and service catalog of Construction Heroes International
  • Send marketing messages if you choose to receive them

If you create an account on the Construction Heroes website, we will save the name, address, email address, and phone number that will be used at checkout to fill in the fields for future orders. All users have the ability to view, edit and delete their own personal information at any time. Only the username cannot be changed. Webmasters can view and edit user profile information.

Generally, we retain your information for as long as we need it for the purposes for which we collect and use the information and for as long as we are required by law to retain it. For example, we retain trade information for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We also record store comments and Product Reviews if you write any.

If you leave a comment to pour site or post to the forums, the comment or post and its metadata will be retained for the time being. This is done so that we can automatically recognize and approve the following comments instead of keeping them in the moderation queue.

Comments

When site users leave comments or ratings on the site, we collect information from the comments form or rating form, as well as the user’s IP address and browser version information, to help identify spam.

When visitors leave feedback on this site, we collect the information displayed in the comment fields, the IP address, and information related to the browser version. Anonymized hash information created from an email address can be sent to the Gravatar service to know if the commenter is a user of the service. The Gravatar Privacy Statement can be found at https://automattic.com/privacy/.

Media

If you upload images to this site, you should avoid uploading images with stored location information (EXIF GPS). Visitors to the site can download and view location information from the images on the site.

Cookies

If you leave a comment on the site, you can choose to save the name, email address and url in the cookie. This feature adds convenience because you don’t have to re-fill the form each time you add a comment. Cookie information will be deleted from your browser after one year.

If you have an account and log in to the site, we set a temporary cookie that determines whether or not your browser supports cookies. This cookie does not contain any personal information and is deleted when the browser window is closed.

When you log in, we set several cookies that store your login and display settings. Login cookies will be deleted within two days, cookies related to display settings will be deleted after one year. If you select “Remember me” when logging in, your login information will be kept for two weeks. If you log out, the cookies associated with the login will be deleted at the same time.

If you publish an article or edit an existing one, we store a cookie in the browser that contains the ID of the article to be edited. The cookie expires in one day.

Content embedded from other sites

Articles and product cards on this site may contain embedded content (e.g. videos, images, articles, etc.). Opening the embedded content imported from other sites is comparable to the fact that the visitor actually visits a third-party site.

These sites may collect information from you, use cookies, embed third-party tracking cookies and monitor interaction with embedded content, including the monitoring of interaction if and when you are signed in as a user to the site.

Analytics

Through WordPress, Woocommerce and its extensions and Mailchimp, our site collects analytics on, among other things, visitor numbers and visitor behavior on the site.

What we share with others

We share information with third parties who help us process orders and provide site services; for example with Mailchimp, Woocommerce Memberships and payment service providers such as Stripe Payments. You can ask for more information by e-mail info@constructionheroes.org.

How long we keep the information

If you leave a comment or write a post, the comment or post and its metadata will be retained for the time being. This is done so that we can automatically recognize and approve the following comments instead of keeping them in the moderation queue.

We store user profile information for registered users (if there are any). All users have the ability to view, edit and delete their own personal information at any time. Only the username cannot be changed. Webmasters can view and edit user profile information.

As a general rule, your information will be kept for as long as we need it for the purposes for which we collect and use the information. We retain your information, for example, for accounting purposes as long as we are required by law to retain it.

What rights do you have to your own information

If you have a user account on this site or have left comments, you may request a summary file of your personal information, including any personal information you have provided to us. You can also request the deletion of your personal information. The right to delete your own information does not apply to personal information that we are required to retain for administrative, legal or security reasons.

Where we send your information

Visitors’ comments may be reviewed through an automated anti-spam service. We send information related to your subscriptions and behavior on the Site to Mailchimp so that emails, any newsletters and other newsletters related to your subscriptions may be sent to you. In addition, the booking calendar service provider Bookly and the services provided by the payment methods may send your personal information in accordance with their own privacy statement. You can find more information about payment methods here: Payment methods

Your personal information

If you want more information about data security and the processing of your data, you can contact us by phone +358 41 535 1695 or by e-mail info@constructionheroes.org.

Additional information

How we protect your personal information

Our site uses a secure SSL connection. We store your information behind password protection. Only persons authorized by the Construction Heroes International Board and the administrators of the website and e-commerce have access to your information and the maintenance of the website.

How we act in the event of a data breach

If a breach occurs on the website or in the customer register, we will try to limit the effects of a possible breach to the best of our ability, together with the service provider. We will notify the persons on our register of the breach as soon as possible.

Third parties from whom we obtain personal information

There are none.

Automatic decision-making and profiling related to personal information

None.

Legislation related to the sector

We comply with GDPR legislation.

Who has access to your information

Team members will have access to the information you provide to us. For example, both Administrators and Payment Service Provider can access these:

  • Order information such as what and when was purchased and where the order was shipped as well
  • Basic customer information such as name, email address, and billing and shipping information.
  • Construction Heroes International team members have access to this information so they can fill orders, process refunds, and provide support. Other personal information can only be read by administrators and Construction Heroes International staff.

Payments

You can find information about the payment methods here: Payment methods

Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).